Terms & Conditions

1. About us

Turbo Digital Technology Consulting Ltd is a UK company providing website design, development, hosting, and related digital services.

• Company name: Turbo Digital Technology Consulting Ltd
• Registered in: England & Wales
• Company number: 16198990
• Registered office: 124 City Road London EC1V 2NX
• Website: turbodigital.co.uk

2. Definitions

• Deliverables: the website, code, designs, content integrations, or other outputs described in a proposal or statement of work.
• Go-Live: when the website or service is made publicly accessible at the intended domain.
• Hosting: server resources, platform services, backups, monitoring, and related operational services provided by us.
• Maintenance: agreed ongoing updates, fixes, content changes, and support as described in your plan or proposal.
• Third-Party Services: services not operated by us (e.g., registrars, payment processors, booking systems, email providers).

3. Scope of services

We provide services as described in our written proposal, email confirmation, or statement of work (“SOW”). Typical services include:

• Website design and build (static or CMS)
• Hosting, SSL, DNS management, and related configuration
• Ongoing support and maintenance plans
• Optional SEO, analytics, performance optimisation, and content updates

Any work not explicitly included in your proposal/SOW is out of scope and may require a new quote or a change request.

4. Quotes, proposals, and change control

4.1 Validity

Quotes are valid for 14 days unless stated otherwise.

4.2 Change requests

If requirements change after a proposal is agreed, we will provide an updated estimate and timeline. Changes may impact delivery dates.

4.3 Timelines

Delivery timelines are estimates and depend on timely Client feedback, approvals, and provision of content and access.

5. Client responsibilities

You agree to:

• Provide accurate requirements and timely feedback/approvals.
• Provide access to existing services where required (domain registrar, hosting, email, analytics, etc.).
• Ensure you have rights to use any content you provide (text, images, logos, fonts).
• Review Deliverables promptly and report issues within a reasonable time.

6. Content, assets, and approvals

6.1 Client-supplied content

You are responsible for the legality, accuracy, and ownership/licensing of content you supply. We may refuse to publish content we reasonably believe is unlawful, infringing, defamatory, or otherwise problematic.

6.2 Approvals

Where approvals are required (design sign-off, content sign-off, Go-Live sign-off), your written confirmation (including email) constitutes approval.

7. Domains and DNS

7.1 Domain ownership

Domains are registered in the Client’s legal business name. Turbo Digital may administer domain registrations and DNS configuration on your behalf, but does not retain legal ownership of client domain assets.

7.2 DNS control without ownership

To manage DNS, you may delegate nameservers to us or grant us suitable administrative access at your registrar. This allows us to control DNS settings while you retain legal ownership.

7.3 Domain registration

If you ask us to register a domain for you, you authorise us to do so in your name using your business contact details. Domain fees are payable in advance.

8. Hosting and service levels

8.1 Hosting scope

Hosting may include server resources, SSL provisioning, monitoring, basic backups, and routine platform maintenance. Exact inclusions depend on your hosting plan.

8.2 Uptime

We aim to provide a reliable service, but uptime is not guaranteed. Planned maintenance may occur with reasonable notice where practicable.

8.3 Backups

Where backups are included, they are intended for disaster recovery and are not a substitute for your own independent backups. Restore requests may incur a fee.

8.4 Fair use

Hosting is subject to fair use. Excessive resource usage (CPU, storage, bandwidth, email sending, etc.) may require plan upgrade, optimisation work, or service limits.

9. Fees, invoicing, and payment terms

9.1 Deposits and milestones

Unless stated otherwise, projects require a deposit in cleared funds before work starts. Deposit invoices are payable immediately unless otherwise agreed in writing. Milestone invoices may be used for larger projects. Work may pause if invoices are overdue.

9.2 Payment methods

We accept secure card payments via Square’s hosted checkout (or equivalent secure card processor) and bank transfer. Cheques are not accepted for international projects.

9.3 No third-party payments

We do not make or receive payments on behalf of third parties. All invoices are issued to, and must be paid by, the contracting Client entity only. We will not forward funds to “consultants”, “designers”, “content providers”, or any other third party.

9.4 Late payment

In the event of late payment, we reserve the right to charge statutory interest and fixed recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, as amended from time to time, and to suspend services until all overdue amounts are paid.

9.5 Invoice disputes

Any disputes relating to an invoice must be raised in writing within 7 days of the invoice date. Failure to notify us within this period will be deemed acceptance of the invoice, subject to these Terms.

10. International clients

For Clients outside the UK, we may request reasonable business verification (e.g., registered business name, address, website/Google listing, and proof of authority to contract). This is an anti-fraud measure.

International Clients agree that:

• Payments must clear before work begins.
• We invoice the contracting entity only (no third-party payees or payers).
• All amounts are payable in GBP unless agreed otherwise.

11. VAT and taxes

Where applicable, VAT will be charged in accordance with UK law. For non-UK Clients, services may be outside the scope of UK VAT and shown as £0.00 on invoices with an appropriate notation.

You are responsible for any local taxes, duties, or withholding obligations in your jurisdiction unless otherwise agreed in writing.

12. Security and access

12.1 Credentials

You are responsible for maintaining secure access to accounts you control. Where you provide credentials to us, you authorise us to use them solely to deliver services.

12.2 Reasonable security

We take reasonable measures to secure systems under our control. No system is completely secure and we cannot guarantee immunity from all threats.

12.3 Compromises and remediation

If a site is compromised, remediation work may be chargeable unless covered under a specific maintenance or security agreement.

13. Intellectual property

13.1 Client materials

You retain ownership of materials you provide. You grant us a licence to use them solely to deliver your project.

13.2 Deliverables

Upon full payment of all invoices due, you receive a licence to use the Deliverables for your business. Unless otherwise agreed, we retain ownership of our pre-existing frameworks, code libraries, and processes. Where proprietary server-side code is required to operate services hosted by Turbo Digital, continued use of that code outside our hosting environment may require a separate licence or redevelopment at the Client’s cost.

13.3 Third-party licences

Some Deliverables may include third-party components subject to their own licences. You agree to comply with those licences.

14. Warranty and exclusions

We will perform services with reasonable skill and care. Except as expressly stated, all warranties are excluded to the maximum extent permitted by law.

We do not guarantee:

• Specific search engine rankings or traffic outcomes (SEO results vary and depend on many external factors).
• Specific commercial outcomes, conversions, sales, or revenue.
• Uninterrupted availability (see Hosting section).
• Compatibility with every device/browser beyond agreed support targets.

15. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

Subject to the above, our total aggregate liability arising out of or in connection with services in any 12-month period is limited to the total fees paid by you to us in that 12-month period.

We are not liable for indirect or consequential losses including (without limitation) loss of profit, loss of revenue, loss of goodwill, or business interruption.

16. Suspension and termination

16.1 Suspension

We may suspend services (including hosting) if invoices are overdue, if we reasonably suspect fraud or unlawful activity, or if continued service presents material risk to our systems or reputation.

16.2 Termination

Either party may terminate ongoing services with written notice in accordance with the applicable plan terms. Project work already performed remains payable.

16.3 Exit and handover

Upon termination, and once all fees are paid, we will provide reasonable handover assistance (e.g., releasing access, providing site files) subject to an agreed fee where work is beyond normal offboarding.

17. Confidentiality

Each party agrees to keep the other’s confidential information confidential and to use it only to perform obligations under these Terms, except where disclosure is required by law.

18. Data protection

Where we process personal data on your behalf, we will do so in accordance with applicable UK data protection law (including UK GDPR where applicable) and our Privacy Policy.

Please see our Cookie Policy and Privacy Policy

19. Third-party services

Third-Party Services are subject to their own terms, fees, and availability. We are not responsible for outages, changes, or failures in Third-Party Services.

20. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

21. Contact

If you have questions about these Terms, contact:

• Email: info@turbodigital.co.uk
• Address: 124 City Road London EC1V 2NX